Flying Fox Adventure respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you use our website and booking services, why we use it and how it may be handled.
Depending on how you use our website, we may collect different types of personal and booking information.
We may collect information necessary to determine booking eligibility and safely administer an activity, including participant names, age or other information required during booking.
Depending on the payment service used, we may receive limited transaction information such as:
If you contact us through the website, email, telephone, WhatsApp or another communication channel, we may receive the information you provide in that communication.
Personal information may be used to:
Where customers provide a phone number and the service supports it, booking confirmations, tickets, QR codes, reminders or important booking updates may be communicated through WhatsApp or similar communication services.
Third-party messaging services may process information according to their own privacy policies.
Online payments may be processed using third-party payment service providers.
These payment providers may collect and process payment information according to their own privacy policies and security requirements.
Customers should never send sensitive payment-card credentials through ordinary email, WhatsApp or contact forms.
Our website may use cookies and similar technologies required for functionality, authentication, security, preferences and website analytics.
Technical information may include:
Flying Fox Adventure does not sell personal information.
Information may be shared with service providers where reasonably necessary for:
Information may also be disclosed where required by applicable law or a lawful government or court request.
We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, database or internet transmission can be guaranteed to be completely secure.
Customers should keep passwords, booking references and QR tickets secure.
Personal information may be retained for as long as reasonably necessary to:
Bookings involving minors should be completed or authorized by a parent or legal guardian where required.
We do not intentionally collect unnecessary personal information from children.
Subject to applicable law, you may be able to request:
Certain records may need to be retained for legal, accounting, fraud-prevention or legitimate business purposes.
Our website may contain links to third-party websites or services.
Flying Fox Adventure is not responsible for the privacy practices of independent third-party websites.
We may update this Privacy Policy when our website, booking process, technology or legal requirements change.
The latest version will be published on this page with an updated revision date.
Contact us if you have questions about your personal information, correction requests, deletion requests or this Privacy Policy.